[SOLVED] Face ID Not Working in 2023 – Comprehensive Guide to Address the Issue

by Sachin


  • The ‘Face ID not working’ issue often arises due to system glitches, improper settings, or physical obstructions.
  • Restarting the iPhone, updating to the latest iOS version, and adjusting Face ID settings can often resolve the problem.
  • In some severe cases, a complete restoration of the device may be necessary.
  • Assistance from the Apple Store or Apple Support can be sought if the issue persists.

What’s the Ideal Scenario Without the Face ID Not Working Issue?

In an ideal scenario, your iPhone’s Face ID feature should work seamlessly. You would simply look at your device, and it would unlock instantly, providing you secure and effortless access to your iPhone. This is a fast, secure, and user-friendly way to unlock your iPhone, authenticate purchases, or log into apps.

Case Study: When Does the Face ID Not Working Error Happen?

Take John’s case for instance. John is an iPhone 11 Pro user who updated his iOS to the latest version. Post the update, he suddenly found his Face ID feature unresponsive. He was forced to enter his passcode each time he wanted to unlock his phone.

Even when trying to reset Face ID, he received an error message saying, “Face ID is Not Available, Try Setting up Face ID later”. Despite numerous attempts, John couldn’t rectify this, leading to frustration and inconvenience.

Initial Diagnosis: Have You Tested These Measures?

Before delving into the detailed solutions, ensure you’ve tried these initial troubleshooting steps:

  • Restart your iPhone.
  • Update your iPhone to the latest iOS version.
  • Check if there’s anything obstructing the TrueDepth camera on your iPhone.
  • Ensure that the ‘Require Attention for Face ID’ and ‘Attention-Aware Features’ are disabled.

The Significance of Rectifying Face ID Not Working

Resolving the Face ID not working issue is crucial as it affects the security, functionality, and user experience of your iPhone. With this feature malfunctioning, you are forced to manually enter passcodes, making your device less secure and more time-consuming to use. Furthermore, it impedes the seamless experience Apple strives to provide its users.

Interactive Guide: 5 Functional Strategies to Address Face ID Not Working

SOLUTION 1: Restart Your iPhone

Often, minor glitches causing the Face ID to malfunction can be rectified with a simple restart.

  • For iPhone X or later, press and hold the side button and either volume button until the power off slider appears.
  • Drag the slider, then wait 30 seconds for your device to turn off.
  • To turn your device back on, press and hold the side button until you see the Apple logo.

iPhone force restart

SOLUTION 2: Check for iOS Updates

Ensure that your iPhone is running the latest iOS version. If not, update your iPhone.

To do this, go to Settings > General > Software Update. If an update is available, tap on ‘Download and Install’.

iPhone software update screen

SOLUTION 3: Check Your Face ID Settings

Ensure that Face ID is set up correctly on your iPhone.

Go to Settings > Face ID & Passcode. Enter your passcode, and then check the settings.

SOLUTION 4: Reset Face ID

If Face ID is not working correctly, you can reset it.

Go to Settings > Face ID & Passcode. Enter your passcode, tap on ‘Reset Face ID’, and then set it up again.

SOLUTION 5: Contact Apple Support

If all else fails, reach out to Apple Support or visit your nearest Apple Store for assistance. They can perform a diagnostic test on your device and provide solutions.


How to Prevent Face ID Not Working Error in the Future

Keep your iPhone software updated to the latest version, regularly clean the TrueDepth camera, and maintain the correct position and distance when using Face ID. This can help prevent the Face ID not working issue.

Final Thoughts

Face ID not working is a common issue encountered by many iPhone users. However, with the right steps, you can quickly troubleshoot and resolve this problem. Follow this guide to get your Face ID working again, and if all else fails, do not hesitate to seek professional help from Apple Support.

FAQs About Face ID Not Working

Why is my Face ID not working after an update?

After an iOS update, if the Face ID stops working, it might be due to a system glitch. Try restarting your iPhone or resetting the Face ID.

Can Face ID fail due to physical damage?

Yes, if the TrueDepth camera on the iPhone is physically damaged, Face ID may fail to work.

How can I set up an alternate appearance for Face ID?

Go to Settings > Face ID & Passcode > Set Up an Alternate Appearance, and then follow the instructions.

Can I use Face ID with sunglasses on?

In most cases, yes. However, some sunglasses block certain types of light, preventing Face ID from working.

What should I do if nothing works?

If none of the solutions works, contact Apple Support or visit an Apple Store for professional assistance.

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