[SOLVED] Vivint App Not Working – 7 Strategies To Resolve In 2023

by Sachin


  • Quick solutions are mentioned at the beginning for fast relief.
  • Real-world case studies provide clarity on when the problem arises.
  • Several strategies are tested and proven to solve the issue.
  • The significance of addressing the problem is discussed in detail.
  • FAQs address common concerns users might have about the issue.

Vivint App Not Working

What’s the Ideal Scenario Without the Vivint app not working issue?

The ideal scenario is one where users can seamlessly access and use the Vivint app without interruptions. This includes having a smooth user experience, from logging in via Face ID to controlling their innovative home systems, receiving timely notifications, and accessing the app’s features without glitches.

Case Study: When Does the Vivint app not work? Error happen?

According to Reddit users’ reports, the issues began after the recent app update. Problems range from Face ID malfunctions, repetitive thermostat setup prompts, and account access challenges. Some users also reported crashes upon opening the app, while others faced issues with the live camera feed.

Initial Diagnosis: Have You Tested These Measures?

  • Restarting the application
  • Updating to the latest version of the app
  • Reinstalling the app
  • Checking internet connection

Initial Diagnosis vivint app not working

The Significance of Rectifying Vivint app not working

Resolving this issue is crucial to ensure users can monitor and control their home security systems remotely. A dysfunctional app may compromise the security of homes and the safety of inhabitants. Additionally, users rely on the app for real-time alerts, which are vital for immediate actions in emergencies.

Interactive Guide: 7 Functional Strategies to Address Vivint App Not Working

SOLUTION 1: Clear App Cache

  • Go to device Settings
  • Select Applications or App Manager
  • Locate and select the Vivint App
  • Click on Clear Cache

how to clear cache vivint app

SOLUTION 2: Update Your Operating System

  • Check for pending system updates
  • Download and install updates if available
  • Restart the device

Update Your Operating System

SOLUTION 3: Reinstall the App

  • Delete the Vivint App from your device
  • Visit the App Store or Play Store
  • Search for the Vivint App and reinstall

Reinstall the App

SOLUTION 4: Check App Permissions

  • Go to device Settings
  • Select Applications or App Manager
  • Locate and select the Vivint App
  • Ensure all necessary permissions are granted

Check App Permissions

SOLUTION 5: Reset App Data

  • Go to device Settings
  • Select Applications or App Manager
  • Locate and choose the Vivint App
  • Click on Clear Data or Reset App Data

Reset App Data

SOLUTION 6: Check for Server Outages

Occasionally, the issue might be on Vissue’s end. Check their official website or social media channels for announcements about server outages or maintenance.

Check for Server Outages

SOLUTION 7: Contact Vivint Support

If none of the solutions work, contact Vivint Support for specialized assistance. Share with them any error messages you’ve received for a quicker resolution.

Contact Vivint Support

How to Prevent Vivint App Not Working Error in the Future

Always ensure to update your app regularly. Antivirus software can also help keep your device secure and running smoothly. Additionally, avoid downloading apps from unofficial sources as they might conflict with the Vivint app.

Final Thoughts

While issues with the Vivint app can be frustrating, following the provided strategies can help you resolve them effectively. Consider this software designed to address such issues for a more seamless solution.


Q1: Why does the Vivint app keep crashing?

The app might crash due to outdated software, cache overload, or other technical glitches. It’s also possible that server issues or conflicts with other apps might cause the crash.

Q2: Can I use the Vivint app on multiple devices?

Yes, you can log in to your Vivint account on multiple devices. However, ensure that you’re using the latest app version on all devices for optimal performance.

Q3: How do I report issues with the Vivint app?

You can report issues directly through the app’s feedback section or contact Vivint’s customer support.

Q4: Is there a desktop version of the Vivint app?

Yes, Vivint offers a web-based platform to access through your desktop browser. This provides similar functionalities as the mobile app.

Q5: How often does Vivint update its app?

Vivint regularly updates its app to introduce new features and fix known bugs. It’s recommended to keep your app updated for the best user experience.

Q6: Can I revert to an older app version if the new one is problematic?

While it’s technically possible to revert to an older version by downloading the APK (for Android) from third-party sources, it’s not recommended due to potential security risks. Instead, report the issue to Vivint’s support team and wait for an official update to address the problem.

Q7: How do I know if the issue is with my device or the Vivint app?

One way to determine this is by trying the app on a different device. If the app works seamlessly on another device, the issue might be with your primary device. Conversely, if the app exhibits the same problems across multiple devices, it likely lies with the app itself or Vivint’s servers.

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